Shipping policy

Shipping Policy
At Gracie’s Love, we’re dedicated to delivering your order quickly, safely, and with care. Below are our current shipping guidelines:

📦 Order Processing

  • Orders are typically processed within 48 hours (Monday–Friday, excluding holidays).

  • During high-volume periods (e.g., sales, holidays), please allow an additional 1–2 business days for processing.

  • Orders with 10+ samples or custom sample packs may take an extra 24–48 hours to prepare.

🚚 Shipping Times & Costs

U.S. Shipping (Continental U.S.)

Method Cost Delivery Time
Free Shipping (orders $100+) Free 5–7 business days
Standard Shipping (< $50) $8.50 5–7 business days
Standard Shipping ($50–$100) $10.00 5–7 business days
Expedited Shipping $20.00 2–4 business days

Non-Continental U.S.

Orders to Alaska, Hawaii, or U.S. territories may take up to 4 weeks for delivery.

🌍 International Shipping

We offer secure international checkout with all duties, taxes, and fees calculated upfront at checkout.

Canada

Method Cost Delivery Time
Free Shipping (orders $250+) Free 2–4 weeks
Standard Shipping $35.00 2–4 weeks

Other International Destinations

Method Cost Delivery Time
Free Shipping (orders $500+) Free 2–6 weeks
UPS Shipping $55.00 2–6 weeks

Note: Perfume imports may be restricted in some countries. Please review your local customs regulations before placing an order.

✅ Signature Requirements & Address Accuracy

  • High-value orders may require a signature at delivery and cannot be shipped to PO Boxes.

  • Please double-check your address at checkout. Once an order ships, we cannot change or redirect it.

⚠️ Delays & Order Issues

Your order may be delayed due to:

  • Inventory or quality concerns

  • Billing/shipping address mismatches

  • Payment verification issues

  • Weather or natural disruptions

If there's an issue, our team will contact you promptly.

📬 Undelivered Orders

If your package is marked as "delivered" but you didn’t receive it:

  • Contact our Customer Service immediately.

  • If we confirm the package is lost, a replacement will be issued (no monetary refund will be provided).

  • If you return a replacement item, a store credit will be issued.

🔒 Fraud Prevention

For your protection, high-value orders may be subject to additional verification. We reserve the right to cancel any order due to suspected fraud, shipping restrictions, or carrier limitations. If canceled, we’ll notify you via info@gracieslove.com and assist in placing a new order if desired.

📝 Additional Notes

  • Expedited shipping applies to transit time only, not processing time.

  • Shipping fees are non-refundable.

  • International shipping availability is subject to change without notice.

  • International customers are responsible for return shipping fees.

Still have questions?
We’re here to help! Reach out to us anytime at info@gracieslove.com.