FAQs

 

What types of fragrances do you offer?

At Gracies Love, we provide a curated selection of luxurious fragrances, including unique offerings such as the Amber Aoud Crystal and the Andrea Maack Extrait Discovery Set. Our collection is designed to cater to diverse scent preferences, allowing customers to explore and express their individuality through scent.

How can I choose the right fragrance for me?

Selecting a fragrance is a personal journey that involves considering your preferences and the occasions for which you will wear the scent. We recommend sampling different fragrances to identify notes that resonate with you. Our website features detailed descriptions of each product to assist you in making an informed choice.

What is your return policy for fragrances?

We accept returns within 14 days of delivery for most items, provided they are unused, unworn, and in their original condition. Certain items, such as gift cards and personalized products, are non-returnable. For more details, please refer to our return policy.

How long does shipping take?

Orders are typically processed within 48 hours, with standard shipping times ranging from 5 to 7 business days for the continental U.S. During high-volume periods, processing may take an additional 1-2 business days. For international orders, delivery times may vary based on the destination.

Do you offer international shipping?

Yes, we offer secure international shipping with all duties, taxes, and fees calculated upfront at checkout. Delivery times and costs will vary based on the destination, so we encourage customers to review the shipping options available during the checkout process.

What should I do if my order arrives damaged or defective?

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. Include your order number and a photo of the item, and we will work to resolve the issue promptly, whether through a replacement, refund, or store credit.

Can I cancel my order after it has been placed?

Orders may only be canceled within 12 hours of placement. If your order has already shipped, it cannot be canceled. We recommend contacting us as soon as possible if you wish to cancel your order.

How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team via email at info@gracieslove.com or by phone at 786-372-0776. We are here to help you with any questions or concerns you may have.